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Shop Policies

Shop Policies

 

 

ORDER STATUS

 

You can check on your order status by signing in to your account.

 

Change to your order:

 

If you by mistake (and they do happen since we all are human) ordered a wrong size or overlooked something else, please contact us IMMEDIATELY at customerservice@scyboutique.com so we can at least try our best to still change your order.

 

 

RETURNS

 

  • We will accept returns of non-sales items for a refund (not including shipping and handling) if unworn, undamaged, no makeup stains, no deodorant or perfume smell and the tag still attached and returned within 14 business days. This means, the items need to arrive in our warehouse on the 14th business day after you received your package.

             For example: You received your package on January 2, 2018, it needs to be at our           

             warehouse on January 22, 2018.

             You will be refunded to the same method of payment you used to purchase the item, if       

             that is not possible, you will receive store credit.

 

  • Items purchased with a coupon code 20%+ or on sale (not including final sale) can be returned under the same conditions as non-sale items but for store credit only. Exceptions apply, please see details below.

 

  • Final sales items cannot be returned or exchanged.

 

If your return does not fulfill the return requirements we will contact you and we will return the items to you. You will be charged for postage to return the items to you.

It is in our discretion to refuse a credit/refund if the garments are not in the original condition and seem to have been worn, altered and/or washed.

 

The following items cannot be returned or exchanged:

Camisoles, all items listed in the accessories section, graphic tees with a seasonal design (for example Christmas, Halloween, 4th of July and more), gift cards, final sale and clearance items.

 

How to return your items:

 

Make sure that the items you want to return fulfill the above listed requirements.

Download and fill out the return form and put it in the package. Make sure to choose the proper shipping method so your return will arrive at our warehouse on time to be eligible for a refund or exchange. Do not send items back if they do not fulfill the return time frame. Please keep your tracking number until the transaction is finalized. Make sure to package all items so they cannot be damaged during shipment.

 

DOWNLOAD THE RETURN FORM HERE

Send your returns to:

 

SCY Boutique

Returns Dept.
11035 Lavender Hill Dr.

STE 160-225
Las Vegas, NV 89135

 

 

 

 

DAMAGED ITEMS

 

Damaged items must be brought to our attention within 3 business days after receipt in order to receive replacement or refund/store credit. Please contact us immediately at customerservice@scyboutique.com  and attach a clear picture to show the damage. Do not return damaged items before contacting us and getting the go ahead.

 

INCORRECT ITEM RECEIVED

 

If you received an incorrect items please message us immediately and we will correct the oversight. Should your size/color/item not be available any more we will issue a refund including shipping costs. Please contact us immediately at customerservice@scyboutique.com

 

 

 

REFUNDS/STORE CREDIT

 

Once we receive your returned items, we will process your refund or store credit. Store credit will be available within 3 business days (not including holidays and weekends). Processing of refunds can take up to two weeks (not including additional bank processing times) and will be issued to the original method of payment – meaning the same credit card, PayPal account etc. You will receive a confirmation email once your return has been processed.

 

 

Returned Packages

 

If a package is returned to the SCY Boutique warehouse and is marked as undeliverable or refused it is subject to additional re-shipping costs. We will contact you and request a verified address and the shipping option for the re-shipping.

Should you choose to not have the items re-shipped, we will refund you the costs for the items, however, not the original shipping charges and we will have to deduct any additional costs charged by the post office for the return and a 20% restocking fee.

 

 

QUESTIONS

 

Please do not hesitate to contact us with any other questions you might have. We will be more than happy to answer.